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Melanie Cambridge

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Terms and Conditions

Melanie Cambridge’s Workshops - Booking Terms and Conditions

You place is guaranteed when the deposit has been paid and acknowledged.

Attendance on all workshops can only commence once full payment for your place has been received.  Invoices for balances due will be sent approx one month in advance.

If the workshop venue, times, date or content has to be amended you will be informed immediately and given the choice of remaining on the workshop, transferring to another or receiving a full refund.

Cancellation: If I have to cancel the advertised workshop you will be offered a full refund or an alternative workshop.  If you decide to cancel your workshop booking for whatever reason, then all deposits paid are treated as non-refundable. Where you cancel within 3 weeks of a workshop, I will endeavour to fill your place. However, if I am unable to do this you will be responsible for the full workshop fee.

In the instance that you transfer to any alternative workshop you must still abide by these terms and conditions.

PLEASE NOTE: These terms and conditions apply only to courses organised by Melanie Cambridge and booked directly with Melanie Cambridge.  For those courses booked via other organisations, such as Marlborough College or Missenden Abbey, their own booking terms and conditions will apply.

The Shop Terms and Conditions

Making a Purchase
Making a purchase could not be easier. Just browse our product pages, and click on any items that you wish to buy and put them into the shopping cart. Your cart can be viewed at any time by clicking on the VIEW CART button on the top right of your screen.

After you have finished your selection, click again on the “View Cart” button where you can take the option "Proceed to Checkout". You will be asked for the details needed to be able to satisfy the order. Payment can be made via PAYPAL, credit card or by sending a cheque.  This section of the website is is not able to be viewed by us, your banking details remain totally private, we are only supplied with your order and address details.

Shipping And Handling
All UK carriage is calculated according to weight. All items are weighed so when you place an item into your basket the weight is added to your order and the carriage rate changes automatically.

Delivery Schedule
We aim to dispatch all orders on the same day as you place your order if it is before 2pm. You will receive an email to confirm dispatch providing you have given us a correct email address. In cases where this is not possible, we will endeavour to let you know as soon as possible and also confirm when your items can be despatched.

All of our products come with a 30 day no quibble guarantee. If you are unhappy with a product, return it to us stating what is wrong with it and we will either replace it or refund it.

Returns Policy
We accept any return for any reason within 28 days and will refund or replace the product. If a product is broken or damaged we pay the return postage. If you just don't like it, or it is not want you want, you pay the return postage. A full refund will be paid by the same method as we receive payment.

This returns policy does not affect your statutory rights.

Contacting Us
If you need to contact us, please email us on art@melaniecambridge.com alternatively, you can call on 0208 660 4982 (International +44 without first zero) or write to us at:

Studio 17
Derwent Drive
Surrey  CR8 1ER

Info for Overseas Customers

Overseas orders will be possible shortly. Payment arrangements are currently being confirmed. Please call on 0044 208 660 4982 or email your request to me via art@melaniecambridge.com in the meantime.

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